How it works
From request to handover
Six steps. You are told what is happening at each one, including when the news is bad.
- 01Request received
You describe the delivery
Pickup point, destination, and the package: what it is, roughly how big, roughly how heavy. You pick a category from a list rather than typing a description, because that is what lets us tell you up front whether we can carry it.
You accept the prohibited-items policy here. The request cannot be created without it.
- 02Quote shown
You see the whole price
The published routed-distance band and optional Urgent fee — itemised and shown as one total before you confirm.
The quote holds for 10 minutes. Once you accept it, that is the price; it does not move underneath you.
- 03Courier found
A courier accepts
The job goes to verified couriers near your pickup point. They see what it pays before they accept it, which is why they accept it.
If nobody is available, we tell you and you are not charged. You can requeue or cancel.
- 04On the way
You watch it move
Live position, and an arrival estimate that is hedged on purpose — "about 8 minutes", not "8 minutes". A number stated to the minute is a promise we cannot keep in real traffic.
Your recipient can use the browser tracking page without installing kkoggo. You share the link with their PIN from the app.
- 05Collected
The package is picked up
The courier photographs the package at pickup. That photo is the first link in the chain of custody, and it is what a damage claim is decided against.
Photos are kept for 180 days, or longer if they are attached to an open dispute.
- 06Delivered
Your recipient reads out the PIN
The recipient provides the six-digit PIN at handover. The courier enters it to close the delivery; exceptions require support review.
Repeated incorrect attempts lock the delivery for support review. A locked delivery is recoverable; a mistaken handover is harder to undo.
The PIN
Why a handover needs a number
It is the single mechanism that makes “delivered” mean something.
Your recipient holds it, not you and not the courier
Incorrect attempts trigger review
When it goes wrong
The unhappy paths are designed too
Most products describe only the version where everything works.
Nobody is available
You are told, and you are not charged. Requeue it or cancel it — either is free.
Nobody is at the destination
The delivery does not fail silently. It becomes a return: the package comes back to you, and you are charged the delivery plus a return fee.
Something is damaged or missing
Open a dispute. We acknowledge within four hours, ask both sides for statements within 48, and decide most within five business days.
Ready when you are.
kkoggo is preparing to launch. This page describes how a delivery will work at launch.